Privacy Policy

  Holston Services Ltd

 

Last updated: 11/05/2026

 

Holston Services Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

  1. Who We Are

 

We are the data controller for the personal information described in this policy.

 

  Business name:   Holston Services Ltd

  Company number:   17155327 (registered in England & Wales)

  Registered office:   4 Rudge Close, Willenhall, WV12 4DW

  Phone / WhatsApp:   07939163005

  Email:   admin@holstonservices.co.uk

 

If you have any questions about this policy or how your data is handled, please contact us using the details above.

 

   2. What Information We Collect

 

  Customers:   name, phone number, email address, service address/postcode, photos and details relating to a job request, and payment information (processed securely by our payment provider).

 

  Subcontractors:   name, business/trading name, trade or business type, phone number, email address, location/postcode, insurance confirmation, waste carrier licence (where relevant), and your acceptance of our subcontractor agreement.

 

  All website visitors:   technical information collected automatically when you use our website, such as IP address, browser type, pages visited and cookie data (see section 9).

 

   3. How We Collect Information

 

We collect information when you:

 

- Fill in a form on our website

- Contact us by phone, WhatsApp, email or SMS

- Submit photos or job details for a quote

- Apply to work with us as a subcontractor

- Browse our website (cookies and analytics)

 

   4. How We Use Your Information

 

We use your data to:

 

- Respond to enquiries and provide quotes

- Coordinate jobs between customers and subcontractors

- Process subcontractor applications and verify insurance and credentials

- Communicate with you by phone, WhatsApp, email or SMS

- Process payments and keep accounting records

- Improve our services

- Meet legal, regulatory or tax obligations

 

We do not sell your data to third parties.

 

   5. Legal Basis for Processing

 

We process personal data on the following bases:

 

    Contract   – to provide a quote, deliver services or fulfil a subcontractor agreement

    Consent   – e.g. for non-essential cookies or marketing messages

    Legitimate interest** – to operate, manage and improve our business

    Legal obligation** – e.g. tax records (HMRC), waste carrier compliance

 

   6. Data Sharing

 

We share limited information only where necessary, with:

 

    Approved subcontractors   – we share only what they need to do the job (typically your name, address, contact number and job details).

    Service providers acting on our behalf  , including:

  - Wix.com Ltd – website hosting and online forms

  - Meta Platforms Ireland Ltd – WhatsApp Business communications

  - Our email and accounting/bookkeeping providers

  - Payment processors that take card payments

  - HMRC, Companies House and other authorities** where required by law.

 

All third parties handling your data are required to do so securely and in line with UK GDPR.

 

   7. International Data Transfers

 

Some of our service providers (such as Wix and Meta/WhatsApp) may store or process data outside the UK. Where this happens, we rely on the UK Government's adequacy decisions or appropriate safeguards (such as the UK International Data Transfer Agreement or Standard Contractual Clauses) to keep your data protected.

 

   8. Data Storage & Retention

 

We store your information securely using systems with reasonable technical and organisational safeguards. We keep personal data only for as long as needed:

 

 Data type                                               How long we keep it 

​

Enquiries that don't lead to a booking   12 months 

Customer job records and invoices        6 years (HMRC requirement)

Subcontractor records                            Duration of working relationship + 6 years 

Marketing contacts                                 Until you ask us to stop 

Website analytics / cookies                    As set out in section 9 

 

   9. Cookies

 

Our website uses cookies to make the site work and to help us understand how it is used.

 

    Strictly necessary cookies   keep the website functioning and are always on.

    Analytics and functional cookies** are only set if you accept them via our cookie banner.

 

You can accept or reject non-essential cookies via the banner shown when you first visit the site, and you can change your preferences at any time through your browser settings.

 

   10. Your Rights

 

Under UK GDPR, you have the right to:

 

- Access the personal data we hold about you

- Have inaccurate data corrected

- Request deletion of your data ("right to be forgotten")

- Object to or restrict our processing

- Receive your data in a portable format

- Withdraw consent at any time (where we rely on consent)

 

To exercise any of these rights, please contact us using the details in section 1. We will respond within one calendar month.

 

   11. Complaints

 

If you're unhappy with how we have handled your data, please contact us first so we have the chance to put it right. You also have the right to complain to the **Information Commissioner's Office (ICO)** at [ico.org.uk](https://ico.org.uk) or on 0303 123 1113.

 

   12. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the "Last updated" date at the top.