Terms & Conditions
Holston Services Ltd
Last updated: 11/05/2026
These terms apply to all services provided or coordinated by Holston Services Ltd. By booking a job with us, you agree to these terms.
1. About Us
Holston Services Ltd
Company number: 17155327 (registered in England & Wales)
Registered office: 4 Rudge Close, Willenhall, WV12 4DW
Phone / WhatsApp: 07939163005
Email: admin@holstonservices.co.uk
2. Definitions
"We", "us", "our" – Holston Services Ltd
"You", "the Customer" – the person or business booking services
"Subcontractor" – an independent tradesperson approved by us to carry out work on our behalf
3. Our Services
Holston Services Ltd contracts directly with the Customer to provide property maintenance, waste removal, cleaning, handyman, landscaping and related services. We carry out work either directly or through approved, vetted, insured subcontractors acting on our behalf. **Your contract is with Holston Services Ltd.
4. Quotes and Pricing
- Quotes are based on the information and photos you provide.
- Quotes are valid for 14 days unless stated otherwise.
- If the actual job differs from what was described, we'll discuss any price changes with you before continuing.
- Work only starts once both the price and these terms have been agreed.
5. Payments
- Payment terms will be agreed in writing (WhatsApp or email is acceptable) before work begins.
- We accept bank transfer and card payments.
- A deposit may be required for larger jobs.
- The final balance is due on completion unless otherwise agreed.
- Late payments by business customers may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
6. Your Right to Cancel (Consumer Cooling-Off Period)
If you are a consumer (not a business) and you book with us by phone, WhatsApp, email, or in your home, you have the right to cancel within 14 days of agreeing the work, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To cancel, simply contact us by phone, WhatsApp or email within the 14 days. We will refund any money paid (less any work you specifically asked us to begin during the cooling-off period).
If you want us to start work within the 14-day cooling-off period, please confirm this in writing (WhatsApp or email is fine). If you then cancel, you'll only pay for work already done up to the point of cancellation.
7. Cancellation and Rescheduling Outside the Cooling-Off Period
- Cancel or reschedule at least **48 hours** before the booked date at no charge.
- Cancellations within 48 hours may incur a charge to cover materials already bought, contractor time, and lost work.
8. Subcontractors and Insurance
- All subcontractors are vetted and carry their own insurance.
- They act on our behalf, but they are independent contractors, not our employees.
- We are not responsible for pre-existing damage, defects, or hazards on the property.
9. Customer Responsibilities
You agree to:
- Provide accurate information about the job.
- Disclose any known hazards (e.g. asbestos, unsafe wiring, structural issues).
- Provide reasonable access and a safe working environment.
- Have the authority to authorise the work (e.g. as owner or with the owner's permission).
10. Liability
Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, fraud, or breach of your statutory rights as a consumer.
Subject to that, we are not liable for:
- Issues caused by undisclosed hazards or inaccurate information.
- Delays outside our reasonable control (weather, supply issues, third-party access etc.).
- Indirect or consequential losses.
Our total liability for any single job is limited to the price paid for that job, except where the law requires otherwise.
11. Complaints
If you're unhappy with any aspect of the work, please tell us as soon as you reasonably can — ideally within 24 hours of completion — so we can put it right quickly. This does not affect your statutory rights under the Consumer Rights Act 2015, which give you longer periods to raise issues.
We aim to acknowledge complaints within 2 working days and resolve them within 14 days.
12. Consumer Rights
If you are a consumer, you have legal rights under the Consumer Rights Act 2015, including that services must be carried out with reasonable care and skill, within a reasonable time, and at a reasonable price (where not agreed in advance). Nothing in these terms affects those rights.
13. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these terms from time to time. The latest version will always be available on our website.